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Frequently Asked Questions
What products and integration services do we provide?
We specialize in automated warehouse integration, including Vertical Lift Machines (VLM), Vertical Carousel Machines (VCM), Vertical Sorting Machines (VSM), Intelligent Horizontal Sorting Machines (IHSM), Intelligent Smart Stacking Warehouses (Smart AS/RS), and AGV/RGV systems.
What are the primary applications for these systems?
Our systems are ideal for storing tools, industrial spare parts, electronic components, medical drugs, and important documents. They are widely used in aerospace, machinery, petrochemical, electronics, archives, and automotive industries.
What is the typical lead time for orders?
Small quantities generally take 60 days, while larger orders or customized new items may require a minimum of 90 days. Estimated delivery times are confirmed at the moment of the order based on current stock and production requirements.
Do you have experience with international shipping?
Yes, we have extensive experience shipping to various countries. Our logistics partners are well-versed in international transportation requirements, ensuring smooth delivery globally.
What are the standard payment terms?
Our terms are 50% advance payment (contract effective upon receipt), 45% pre-shipment payment, and 5% acceptance payment within 10 days of on-site installation and actual use of the goods.
How do you handle installation and acceptance?
The final 5% of payment is typically due within 10 days after the goods have been installed on-site and verified through actual operational use.
Okapi Logistics
