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Frequently Asked Questions
Why can our service be trusted?
We are certified by international authoritative bodies such as BV and TUV. With extensive export experience serving customers in 87 countries, we maintain high-tier memberships on major global trade platforms.
Why are our medical products so cost-effective?
For the same quality level, our prices are typically 8% to 30% lower than competitors. We achieve this through a rigorous procurement process, screening hundreds of factories to find the best balance of price and quality.
What is the standard delivery timeline?
Generally, orders are delivered within 15 days after confirmation. Small quantities may be available in stock, while large-scale or customized orders should be confirmed with our team.
What payment terms do you accept?
We support multiple payment methods including T/T, Credit Card, L/C, Western Union, and PayPal.
How does the after-sales service work?
Most products come with a one-year warranty. During this period, free replacement parts are provided for non-human factors. Paid support is available for issues caused by human error or after the warranty expires.
Are OEM and ODM services available?
Yes, customization is available. We can adjust specifications, branding, and features to meet specific hospital or market requirements.
Okapi Logistics
