FAQs

We disinfect all surfaces and high-traffic areas according to the sanitization standards from the CDC. We go above and beyond just removing crumbs and dust. We perform a thorough, deep clean every time.

We work around your schedule. Please reach out to Okapi for specific requests. 

Depending on your location we can schedule  day-of cleaning appointments. Give us a call for more information. 

We accept online payments, cash, or checks. Please make all checks payable to Okapi Service Cleaning. 

No! We bring our own cleaning supplies; however, if there is a specific brand or product that you’d like us to use, let us know. We can certainly accommodate any cleaning preferences.

No need to be home during our visit. Most of our clients choose to leave a key or garage code for our team.

We pride ourselves on loyalty and high-quality service. Each team member undergoes an extensive background check before we hire them, and they are trained step-by-step on our best practices.

We treat every house with the highest consideration. Our crew is fully insured and we will try to replace any personal belongings that were damaged as a direct result of our workers. 

 We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Yes. If you need to reschedule,  please let us know at least 72 hours in advance.

We value the trust of our clients, and we’ll do everything possible to meet your needs and exceed your expectations.

Of course! We accept any and all special instructions. Please email your special requests to us directly so we can put them in your file and add it to your cleaning plan.