What are the standard trading and payment terms?
We typically require a 30% deposit after order confirmation, with the 70% balance paid against the bill of lading. L/C and O/A options are also available for qualified orders.
What is the typical lead time for production?
The standard lead time is normally 15-25 days after the deposit is received. Samples can be prepared within 7-15 days depending on the model.
Do you offer OEM or customized design services?
Yes, we provide full OEM & ODM services. Our experienced professional engineers can help design customized racking and pallet solutions tailored to your specific logistics needs.
What is the international trading process?
The process follows these steps: Design drawing confirmation → Quotation → Proforma Invoice (PI) → PI Confirmation → 30% Deposit → Manufacturing → QC Inspection → Balance Payment → Shipping.
Is there a Minimum Order Quantity (MOQ)?
There is no strict MOQ limitation; however, larger quantities benefit from better pricing. For regular products, we recommend ordering enough to fit at least one 20ft container (approx. 15 tons) for optimal shipping costs.
Can the pallets be used for outdoor transport?
Yes, our steel pallets feature a powder-coated or galvanized surface treatment, making them suitable for outdoor use and eco-friendly compared to traditional wood pallets.
Okapi Logistics
