Frequently Asked Questions
Are you a factory or trading company?
We are a factory specialized in all kinds of tool carts. We have over 15 years of experience in products including Hand Trucks, Wheelbarrows, Garden Carts, Hose Reels, Ladders, and unique Storage Shelving Systems.
What are your payment terms and delivery times?
We typically accept TT 30% in advance or Irrevocable L/C at sight. Delivery time generally ranges from 20 to 45 days after order confirmation, depending on specific requirements.
How are the goods packed for transport?
Goods are wrapped using plastic banding plus stretch film, and can be palletized or packed according to specific customer requests to ensure safety during transit.
What is your average production lead time?
The average production delivery time is 2-3 weeks upon receipt of a formal order and deposit.
Can I request a sample for reference?
Standard product samples are free of charge, excluding the freight fee. For customized designs, both a sample fee and freight fee will be charged.
Do you accept customized designs for small quantities?
Yes, we can work with your customized designs regardless of the order volume. Please note that costs may vary based on the scale of production.